Customs and what to do in case of an emergency

Photo: Discover Helsinki

Helsinki Police on Segway

Photo: Discover Helsinki


Usually only random customs checks take place among travellers landing in Finland, particularly if your journey commenced in another European Union member state.

Please note that strictly defined restrictions apply to the import of alcohol and cigarettes.

Details are available on ferries and aeroplanes. 


Travellers are advised to take out comprehensive travel insurance.

This will allow the quickest and most appropriate treatment in private clinics, which are otherwise prohibitively expensive.

For general emergencies, phone 112.

Medical services in Helsinki are efficient, but the options and waiting times vary considerably.

For serious injuries and other medical emergencies, phone the Helsinki University Central Hospital (HYKS, tel. 09 4711), which will direct you to the appropriate hospital. 

In the event of less urgent medical problems, contact the nearest medical centre (terveysasema).

Each visit costs EUR 16.40. Private doctors are listed in the Yellow Pages under Lääkärikeskuksia.

For example Pikkujätti is a Medical Centre for children and youth. 

24-hour dental emergency care is provided by Stardent (tel. 0600 065 000, Mannerheimintie 62 and Vilhovuorenkatu 3).

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  • Police

    Picture: Discover Helsinki To contact the Finnish police (poliisi), phone 112. There is a lost-property office at Pasilanraitio 13 (tel. +358 295 417 912). The central police station is also located at Pasilanraitio 13 (tel. 0295 417 922).